Account & Data Deletion

Delete in the App

1. Open Aulivis and select “Profile”.
2. Open “Settings” from the profile header.
3. Choose “Delete Account” in the Account section.
4. Review the scope and confirm.

Your session is revoked after completion. Guest data has no formal cloud login identity and can be removed locally or by uninstalling the App.

What is deleted

Deletion covers the account, sign-in identities, devices and sessions, profile, consent records, synced learning data, Agent conversations and usage records, subscription entitlement records, transaction associations, and cloud asset metadata. Disconnected object-storage or restricted backup remnants await secure lifecycle deletion, cannot be accessed through the product, and are not used to provide features.

Minimal deletion audits or legally required transaction records may remain separately for proof, disputes, or compliance.

Cancel Apple subscriptions separately

Deleting Aulivis or removing the App does not cancel an Apple-managed subscription. On iPhone or iPad, open Settings → Apple Account → Subscriptions and turn off auto-renewal. Apple handles billing and refund requests.

Before deletion

• Export notes, courses, or other learning material you need.
• Revoke or transfer collaboration and public links where appropriate.
• Let other devices finish any pending sync.
• Keep purchase receipts needed for Apple support, but never email passwords or full payment credentials.

If you cannot sign in

Email support@aulivis.com with the subject “Account deletion request”. A masked Apple relay email or other limited account locator is enough to begin verification. We never ask for Apple or institution passwords, verification codes, or full card information.

Read the Privacy Policy